How it works
From enquiry to findings, step by step
Quick answer
You send the supplier details you already have. We recommend an evidence level and confirm a fixed fee in writing. Verification work takes 2–3 business days; a live visit is typically scheduled within 72 hours in major hubs once the supplier confirms access. You receive an English report, footage and notes where a visit was included, and a list of what remains unresolved. We reply to every enquiry by email within 24 hours — no call required.
The five stages in detail
You send supplier details
The supplier company name, marketplace profile or website link, and — if you have them — the quotation, proforma invoice and claimed factory address. Do not send anything you are not authorized to share. There is no file upload on this site by design; documents travel by email reply, where you can see exactly who you are sending them to.
Takes you five minutes. Nothing is purchased at this stage.
You choose the evidence level
We reply within 24 hours with a recommendation: which service fits the decision you are making, what it will and will not answer, the exact fee and the turnaround. If a cheaper level answers your question, we say so — an unnecessary live visit produces an unhappy customer and a worse reputation than the fee is worth.
Scope and fee confirmed in writing before payment.
We verify the company and documents
Registry records are pulled, translated and compared against the supplier’s marketplace profile, website, email domain and your documents. A human reviewer weighs the findings and sets the visible-risk rating. Where sources conflict, both versions appear in the report with their dates.
2–3 business days
We arrange the live visit where requested
We contact the supplier, obtain consent, confirm the filming scope and fix a date. You approve a visit checklist beforehand. On the day, a bilingual representative attends the site and streams to you live; you direct the camera and put questions through the representative in Chinese. Where the supplier declines access or restricts filming, you are told before the visit fee is committed — and the refusal itself goes into the findings.
Typically within 72 hours in major manufacturing hubs.
You receive findings and next-step questions
An English PDF: what matched, what did not, what could not be established, and the specific questions to put to the supplier before paying. Where your decision needs a discipline we do not provide — formal audit, product inspection, laboratory testing, legal advice — the report names it rather than stretching our scope to fit.
Findings are yours to share with partners, banks or advisers.
What we need from you
The more you can provide, the stronger the comparison — but the minimum to start is genuinely small.
- Minimum: supplier name and one link (profile or website).
- Better: plus the quotation or PI and the claimed factory address.
- Best: plus the payment instructions, the business-license copy if offered, and a note on what is making you hesitate.
What can slow things down
We publish the honest friction points rather than discovering them with you mid-engagement.
- Supplier delay in confirming visit access — outside our control, reported to you as it happens.
- Chinese public holidays, especially Chinese New Year and National Day week.
- Sites far outside the base coverage regions, which need travel arrangements and a custom quote.
- Documents that name multiple entities across jurisdictions — resolvable, but sometimes needing an extra round of questions to the supplier.
Go deeper
Sources, entity matching, risk ratings, corrections.
The deliverable, with fictional data, in full.
All starting prices and surcharges, from US$199.
Where visits schedule fastest, and travel rules elsewhere.
What to confirm before, during and after a visit.
The questions buyers ask most, answered plainly.
Scope and disclaimer
FactoryPass China provides practical business verification, document review, supplier risk screening, and fieldwork coordination based on information available at the time of review.
Our services do not constitute legal advice, financial advice, certification, a formal factory audit, a product inspection, laboratory testing, or a guarantee of supplier performance, product quality, delivery, regulatory compliance, or future conduct.
Customers remain responsible for final supplier selection, contracts, payment decisions, product compliance, professional inspection, customs clearance, and import requirements.
A live factory video visit is a visual verification service, not a formal factory audit, product inspection, legal due diligence, financial audit, or certification.
Fixed buyer-paid fees only. We take no commissions or kickbacks from the supplier being reviewed. Read more about how we stay independent or how we reach a finding.
About to send a deposit?
Send the supplier name, profile link, quotation or PI. We will recommend the right verification step and reply by email within 24 hours. No call required.
Fixed buyer-paid fees only. We take no commissions or kickbacks from the supplier being reviewed.